Shipping & returns – XONI
Shipping your order
At XONI, each product is carefully manufactured, often custom-made, to ensure a precise, durable and aesthetic result.
Production and delivery times therefore depend on the type of product and the selected material.
Production lead times
Custom-made outdoor panels
- Brushed stainless steel: 10 working days
- 3 mm brass: 4 weeks
- 3 mm brass with PVD treatment: 6 weeks
- Anodised aluminium: 6 weeks
- PVC / temporary: 24 hours or less
Custom-made finishing frames
- Brushed stainless steel: 10 working days
- “Grey stone” plexiglass: 24 hours or less
Cover plates for monitors
- White plexiglass: 24 hours
- Other materials: on request
Spare parts
- Nameplates / engravings: 1 working day
- Replacement parts: 1 working day
Lead times start from receipt of payment and are expressed in working days.
Delivery methods
Orders are:
- shipped via bPost,
- delivered by us,
- or collected by appointment.
Each order is carefully prepared and shipped with insurance.
Shipping costs include:
- preparation,
- packaging,
- and transport.
Preparation costs are fixed; transport costs vary depending on the total parcel weight.
We recommend grouping all items in one single order. Separate orders cannot be combined and will each incur shipping costs.
Please check the condition of the parcel upon delivery and in the presence of the carrier, and report any damage immediately.
Returns & right of withdrawal
Non-personalised and non-custom-made items benefit from the statutory right of withdrawal.
- Return shipping costs are borne by the customer.
- Items returned in perfect condition, as well as the original shipping costs, will be refunded.
Custom-made items
Custom-made or personalised items cannot be cancelled or returned.
As these products are manufactured specifically according to your order, the right of withdrawal does not apply.
Important information
The right of withdrawal allows you to inspect the item upon delivery as you would in a physical store.
It is not a “satisfaction guaranteed” policy allowing installation, testing or use prior to return.